Here are the FAQ's of our service. If your inquiry does not answer any of these, feel free to contact us here.
How many hours will you work for me?
Our services is primarily maintenance, NOT Virtual Assistant. Though we work some of the work of VA's that are most common and needed. That being said, there is NO fixed hours of work per month and this only covers "common jobs" that does not require more than 1 hour per task.
Is your services expensive?
No, it's not expensive. It's actually one of the cheapest since we cover common VA work. Other services does not. A part time VA that works 2o hours a week can cost as much as $600 a month.
I have other websites, do you cover that too?
Strictly 1 website policy per $99 a month.
What if you cannot solve my website problem?
Kindly review our Scope of Service, if your problem is within that and we cannot solve it, we will refund you with your $99. But, if it is outside our scope and we cannot solve it, we can also offer you premium service where our coders can take over to solve your problem. But that's also comes with additional fee of $50 per problem simply because your problem may require a very technical service which is also very costly.
Why is my website not ranking?
SEO is not a part of our service. On the other hand, we make sure that the pages you have in your website are well optimize. We do not however guarantee ranking since again, we are NOT an SEO company.
I want you to do other VA tasks, can you do it?
Kindly review our Scope of Service. Any VA tasks outside our scope would mean additional cost. For example: You want us to post on your social media accounts, again we are WordPress site maintenance service, NOT SEO service and definitely NOT social media campaign service.
What if you broke my site?
Most likely we will be able to restore it if we are the one who caused it. If it's not us, we will first investigate what causes it then we will restore it with the backups we have.
Where can we download our backups?
We will create a dropbox where you can download your backups so that you can have copy of it.